Returns and Exchanges

We want you to be completely happy with your purchase. If something isn’t quite right, you can return your order within 30 days of the delivery date.

Returns

Items must be:

  • Unused
  • In their original condition
  • Returned with all original packaging

Once we receive and inspect the returned item, we will process either a refund or exchange, depending on your preference.

Return Costs
  • If you are returning an item because you changed your mind, the return postage cost is the buyer’s responsibility.
  • If an item is faulty, damaged, or incorrect, we will cover the return costs.
Refunds

Approved refunds will be issued to your original payment method once the item has been received and checked.

Exchanges

If you would like to exchange an item, simply let us know when arranging your return and we’ll organise the replacement for you.

If you need help with a return, please contact us before sending your item back so we can provide the correct return instructions.

Sale and Clearance Items

Items on sale or clearance are excluded from our 30 days returns policy. Your statutory rights are not affected and you are still able to return the item for a full refund within 14 days.